Refund Policy

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Return Eligibility
We accept returns within 14 days of delivery for items that are defective, damaged, or incorrectly produced. Please note that personalized or custom items are generally non-returnable unless there is a manufacturing error.

Return Process
To initiate a return, contact our customer support team at support@thepadforge.com with your order number and a description of the issue. Upon approval, we will provide a return shipping label. Items must be unused and in their original packaging.

Refunds
Once we receive and inspect the returned item, a refund will be issued to your original payment method within 7-10 business days, excluding shipping costs unless the return is due to our error.

Exchanges
If you’d like an exchange for a different size or product, please let us know during the return process. Subject to availability, we’ll ship the replacement item once the return is processed.

Non-Returnable Items
Items returned without prior approval, beyond the 14-day window, or showing signs of wear are not eligible for return or refund.
For any questions or assistance, feel free to reach out to our support team.